IT Support Checklist

All our IT support clients experience a service containing the following key elements;

  • Telephone and e-mail advise/support
  • Remote desktop sharing
  • On-site support where needed
  • Comprehensive all-in-one service
  • Pro-active service

We believe IT support must be pro-active so we;

  • Monitor the health of your network 24x7
  • Personally check security weekly
  • Personally check backups weekly
  • Be prepared with solutions when you need them

Fully Supported IT

Our core business is providing the support you need, when you need it, where you need it. We therefore have a range of different support agreements designed to fit around your needs.

What's the cost?

Our standard approach to new customers is to visit and spend time with you free of charge before compiling a compressive report detailing our recommendations. We feel that this is the best way to hit the ground running with a real understanding of your needs. If you need a rough quote quicker though please contact us and we'll give you a price on immediately.

Our Approach

We use several different technologies which allow us to share your computer screens remotely as well as your servers, printers and other equipment. We are also fully experienced in talking people through configuration on the phone for devices such as Blackberry’s, iPhones and Android based phones which cannot be remotely managed. Remote access allows us to offer a very fast turnaround on issues without visiting your site.

If you prefer to have an engineer on site or you have a job that can’t be done remotely then one of our engineers will visit. We’re all friendly down to earth people and won’t blind you with technical jargon as there’s just no point in us putting in a fleeting appearance and leaving without you being clear what we have done and being confident that we have fully resolved your issue.

Proactive Monitoring & Service

As part of our service our engineers will check the health of your network regularly and keep a detailed audit trail of these checks. This allows us to deliver the highest levels of uptime for you as well as being sure to notice any issues that may be brewing before they occur.

We also have in house systems which ensure all of our customers systems are monitored 24x7 so that we are instantly aware of any critical issues which occur whatever time of the day. These systems also allow us to monitor the capacity and performance of your infrastructure so that we can assist you in upgrading when necessary before lack of capacity impacts your business.

Unlike some companies we understand that support work often needs to be undertaken outside of office hours and will always endeavour to arrange suitable time.




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Digital Evolutions - Providing IT Services in the Beeston, Bramcote, Wollaton, Long Eaton, Stapleford, and Nottingham Areas
Telephone: 0845 805 4870 | Address: 72B Wollaton Road, Beeston, Nottingham, NG9 2NZ